Refund policy

Returns & Refunds Policy

Last Updated: August 25, 2026

At HealthandOutdoors, we want customers to feel confident when shopping with us. We accept eligible returns of defective and non-defective merchandise in accordance with the policy below.

Please review this policy before making a purchase.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

  • To be eligible for a return, your item must generally be:
  • In the same condition in which you received it
  • Unworn or unused
  • Unwashed and unaltered
  • In new and resalable condition
  • Complete with all parts and accessories
  • With original tags attached, when applicable
  • In its original packaging
  • Accompanied by the receipt, order number, or other proof of purchase

Opening a package solely to inspect an item does not automatically make the item ineligible for return, provided the item remains new, unused, complete, and otherwise satisfies this policy.

Products showing signs of use, wear, installation, assembly, modification, washing, contamination, damage after delivery, or missing material components may not be accepted for return.

Starting a Return

You must request and receive return authorization before sending an item back to us.

To start a return, contact:

healthandoutdoors@gmail.com

Please include:

  • Your name
  • Your order number
  • The item you wish to return
  • The reason for the return
  • Any additional information reasonably necessary to process the request

For damaged, defective, or incorrect merchandise, we may request photographs or other reasonable information to help us evaluate the issue.

If your return is accepted, we will provide return instructions and a return shipping label.

Items sent back to us without first requesting and receiving authorization for the return will not be accepted.

You may always contact us with return questions at:

healthandoutdoors@gmail.com

Return Address

Authorized returns must be sent to:

HealthandOutdoors
403 Power House St.
McKinney, TX 75071
United States

Please do not send merchandise to another address unless HealthandOutdoors specifically instructs you to do so as part of the return authorization.

Return Shipping Costs

The responsibility for return shipping depends on the reason for the return.

Changed Your Mind, Ordered the Wrong Item, or Other Customer-Preference Returns

For an eligible return resulting from:

  • Changing your mind
  • Ordering the wrong product
  • No longer wanting the product
  • The product not meeting your personal preference
  • Other reasons not caused by an error by HealthandOutdoors
  • the customer is responsible for the cost of return shipping.

If HealthandOutdoors supplies a return shipping label for such a return, the cost of that return shipping label may be deducted from the refund.

The amount deducted will be limited to the applicable return-shipping cost.

Damaged, Defective, or Incorrect Merchandise

If the item:

  • Arrived damaged
  • Arrived defective
  • Was materially damaged during shipment
  • Is the wrong item
  • Is materially different from what you ordered because of an error by HealthandOutdoors

HealthandOutdoors will provide an appropriate return shipping label at no cost to you when a return is required.

Please contact us before returning damaged, defective, or incorrect merchandise.

Damages and Issues

Please inspect your order upon receipt.

Contact us as soon as reasonably possible if:

  • Your item is defective
  • Your item is damaged
  • You received the wrong item
  • Your shipment is missing an item
  • You received merchandise materially different from what you ordered

This allows us to evaluate the issue and make it right.

Contact:

healthandoutdoors@gmail.com

When appropriate, please retain:

  • The product
  • Original packaging
  • Shipping carton
  • Shipping label
  • Packing materials

until the issue has been resolved.

Promptly reporting shipping damage helps us document the issue with the carrier.

Reporting an issue promptly does not reduce the standard 30-day period in which you may request an otherwise eligible return.

Exceptions and Non-Returnable Items

Certain types of products cannot be returned for ordinary customer-preference reasons.

Non-returnable products include, where applicable:

  • Perishable goods
  • Food
  • Beverages
  • Flowers
  • Plants
  • Opened consumable products
  • Custom products
  • Special-order products
  • Personalized products
  • Personal-care goods
  • Beauty products
  • Hygiene products once opened or used
  • Products with broken or removed sanitary seals
  • Products with broken or removed safety or tamper-evident seals
  • Hazardous materials
  • Flammable liquids
  • Flammable gases
  • Digital or downloadable products
  • Gift cards
  • Used merchandise
  • Products damaged through misuse, neglect, improper installation, modification, or use after delivery
  • Products missing material components, accessories, or parts

Please contact us if you have questions or concerns about whether your specific item is eligible for return.

These restrictions do not prevent you from contacting us concerning an item that arrived damaged, defective, incorrect, or materially different from the item ordered.

Food, Consumable, Personal-Care, and Hygiene Products

For health and safety reasons, food, beverages, consumable products, personal-care products, beauty products, hygiene products, and similar items are generally not eligible for return once opened.

If such merchandise arrives:

  • Damaged
  • Defective
  • Contaminated
  • Incorrect
  • Unusable because of a shipping problem

please contact us at healthandoutdoors@gmail.com so we can evaluate the issue and provide an appropriate resolution.

Sale Items

Sale items are final sale and cannot be returned for ordinary customer-preference reasons.

This includes merchandise specifically identified as a sale or final-sale item at the time of purchase.

This restriction does not eliminate any rights you may have concerning merchandise that arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

Gift Cards

Gift cards are non-returnable and non-refundable, except where otherwise required by applicable law.

Exchanges

HealthandOutdoors does not process direct product-for-product exchanges.

The fastest way to ensure you receive the product you want is to:

  1. Request a return for the item you currently have.

  2. Complete the return in accordance with this policy.

  3. Place a separate order for the desired replacement item.

A replacement order is treated as a separate transaction and is subject to current:

  • Pricing
  • Availability
  • Shipping charges
  • Promotions
  • Product availability

Refunds

We will notify you after we have received and inspected your return and will advise you whether the refund has been approved.

If approved, your refund will be issued automatically to your original payment method.

HealthandOutdoors will normally process an approved refund within 7 days.

Your bank, credit-card issuer, payment processor, or other financial institution may require additional time to post the refund to your account after we issue it.

Processing times imposed by your financial institution are outside the control of HealthandOutdoors.

If more than 15 business days have passed since HealthandOutdoors approved your return and you have not received your refund, please contact:

healthandoutdoors@gmail.com

Refund Amount

Approved refunds generally include the amount actually paid for the eligible returned merchandise, including the effect of any applicable promotion or discount.

Applicable sales taxes will be refunded as required.

A refund will not exceed the amount actually paid for the returned merchandise.

If a promotion, coupon, bundle discount, quantity discount, or other offer affected the purchase price, the refund may reflect the actual amount allocated to the returned merchandise under that promotion.

Original Shipping Charges

For returns resulting from:

  • A change of mind
  • Ordering the wrong product
  • Customer preference
  • Another reason not caused by HealthandOutdoors

original shipping charges are non-refundable.

If the entire affected order is being returned because:

  • HealthandOutdoors shipped the wrong item
  • The merchandise arrived damaged
  • The merchandise arrived defective
  • The error was otherwise caused by HealthandOutdoors

applicable standard outbound shipping charges paid for the affected order may also be refunded.

Additional amounts paid by the customer for expedited, upgraded, or optional shipping services are generally non-refundable unless otherwise required by law.

Restocking Fees

HealthandOutdoors does not charge a restocking fee for an eligible return accepted in accordance with this policy.

This is separate from return-shipping costs.

For a customer-preference return, the applicable cost of a HealthandOutdoors-provided return shipping label may be deducted from the refund as described above.

Merchandise that does not meet the eligibility requirements of this policy may be refused rather than assessed a restocking fee.

Inspection of Returned Merchandise

All returned merchandise is subject to inspection.

We may verify:

  • Product condition
  • Completeness
  • Packaging
  • Accessories
  • Product identifiers
  • Serial numbers, where applicable
  • Order records
  • Whether the merchandise corresponds to the product originally purchased

HealthandOutdoors may refuse a return involving:

  • Used merchandise
  • Materially altered merchandise
  • Intentional damage
  • Product substitution
  • Counterfeit merchandise
  • Missing material components
  • Suspected fraud
  • Return abuse
  • Merchandise that was not purchased from HealthandOutdoors

Nothing in this section limits rights that cannot legally be waived.

Partial Returns

If an order contains multiple products, you may request a return for only the eligible products you wish to return.

The refund will be based on the amount actually paid for the returned merchandise after accounting for applicable:

  • Discounts
  • Promotions
  • Coupons
  • Bundle pricing
  • Other pricing adjustments

Shipping charges associated with merchandise that you keep are generally not refundable.

Promotional Merchandise

Unless specifically marked as a sale or final-sale item, merchandise purchased using a general coupon, promotional code, or other discount may remain eligible for return if it otherwise satisfies this policy.

The refund will be based on the actual amount paid for the returned merchandise.

Merchandise specifically designated as a sale item or final-sale item is subject to the Sale Items provision above.

Refused and Undeliverable Shipments

Orders returned to HealthandOutdoors because:

  • The customer supplied an incorrect address
  • The customer supplied an incomplete address
  • The shipment was unclaimed
  • The customer refused delivery
  • Delivery could not be completed for a reason attributable to the customer

may be treated as a customer-initiated return.

If the merchandise remains eligible for return, an applicable refund may be issued after the returned package is received and inspected.

Original shipping charges and carrier-imposed return-to-sender charges may be non-refundable or deducted from the refund to the extent permitted by law.

This provision does not apply when the delivery failure resulted from an error by HealthandOutdoors.

European Union 14-Day Cooling-Off Period

Notwithstanding the provisions above, if merchandise is being shipped into the European Union and applicable law provides a statutory right of withdrawal, you may have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

For a standard withdrawal return, the merchandise must generally be:

  • In the same condition in which you received it
  • Unworn or unused
  • Complete
  • With tags, where applicable
  • In its original packaging
  • Accompanied by the receipt or other proof of purchase

Exceptions to statutory withdrawal rights may apply to certain categories of merchandise, including where permitted by applicable law:

  • Perishable goods
  • Sealed goods that become unsuitable for return for health or hygiene reasons after being unsealed
  • Personalized or custom-made goods
  • Other legally exempt products

Nothing in this policy is intended to restrict a consumer right that cannot lawfully be waived under applicable European Union or member-state law.

Purchases Through Third-Party Marketplaces

This policy applies to purchases made directly through the HealthandOutdoors website.

Products purchased through third-party marketplaces such as:

  • Amazon
  • Walmart
  • eBay
  • Other independent marketplaces

may be governed by the return policies and procedures of the marketplace through which the order was placed.

Returns for those purchases should generally be initiated through the marketplace where the transaction occurred.

Return Fraud and Abuse

HealthandOutdoors reserves the right to refuse returns involving suspected:

  • Fraud
  • Intentional damage
  • Product substitution
  • Counterfeit merchandise
  • Repeated return abuse
  • False claims
  • Manipulation of the return process

  • Merchandise not purchased from HealthandOutdoors

We may compare returned merchandise with:

  • Order records
  • Product identifiers
  • Serial numbers
  • Shipping records
  • Photographs
  • Other available information

when reasonably necessary to verify a return.

This provision does not limit any non-waivable consumer rights available under applicable law.

Contact Us About a Return

For all return requests and return-related questions, contact:

healthandoutdoors@gmail.com

Please provide your order number whenever possible.

You may also send written correspondence to:

HealthandOutdoors
403 Power House St.
McKinney, TX 75071
United States

Please do not mail merchandise to the return address until your return has been requested and accepted.

Unauthorized returns may not be accepted.

Return Policy Summary

For convenience:

  • Return window: 30 calendar days after receiving the item to request a return
  • Return authorization required: Yes
  • Return request method: Email healthandoutdoors@gmail.com
  • Return method: By mail
  • Return address: HealthandOutdoors, 403 Power House St., McKinney, TX 75071, United States
  • Non-defective returns: Accepted when eligible
  • Defective returns: Accepted
  • Condition for standard returns: New, unused, unworn, complete, and in original packaging
  • Proof of purchase: Required
  • Buyer-remorse return shipping: Customer responsibility
  • HealthandOutdoors-provided label for buyer-remorse return: Label cost may be deducted from refund
  • Damaged, defective, or incorrect-item return shipping: Paid by HealthandOutdoors when a return is required
  • Restocking fee: None
  • Sale items: Not returnable for ordinary customer-preference reasons
  • Gift cards: Non-returnable
  • Direct exchanges: Not offered; return the original item and place a new order
  • Refund method: Original payment method
  • Refund processing: Normally within 7 days after an approved return
  • Refund follow-up: Contact us if more than 15 business days have passed since approval
  • EU cooling-off period: 14 days where applicable
  • Unauthorized returns: Not accepted

HealthandOutdoors may revise this policy from time to time.

Nothing in this Returns & Refunds Policy is intended to eliminate or restrict any consumer right that cannot lawfully be waived.