Returns & Refund Policy

Last Updated: August 24, 2026

At HealthandOutdoors, we want customers to feel confident when shopping with us. We accept eligible returns of both defective and non-defective merchandise under the policy below.

Please review this policy before making a purchase. Unless a product is specifically identified as having a different return policy before purchase, the following policy applies to orders purchased directly from HealthandOutdoors.

30-Day Return Policy

HealthandOutdoors accepts eligible returns for 30 calendar days from the date the order is delivered.

To qualify for a return, the item must be shipped or otherwise tendered to the return carrier within 30 calendar days after confirmed delivery.

We accept returns for:

• Items you changed your mind about

• Items ordered by mistake

• Items that do not meet your needs

• Incorrect items received

• Items damaged during shipment

• Defective items

Both defective and non-defective products may be returned, subject to the eligibility requirements below.

Condition of Returned Products

For non-defective returns, products must be returned in new, unused, and resalable condition.

Returned items must:

• Be unused, unworn, unwashed, and unaltered

• Not show signs of installation, assembly, use, wear, contamination, or damage after delivery

• Include all parts, accessories, manuals, inserts, and other components originally supplied with the product

• Include the original product packaging when applicable

• Have safety seals, sanitary seals, tags, and similar product protections intact when applicable

• Be accompanied by sufficient information for us to identify the original HealthandOutdoors order

Opening a package solely to inspect an item does not automatically make the item ineligible for return, provided the product remains new, unused, complete, and otherwise eligible under this policy.

Products that have been used, consumed, installed, altered, washed, worn, damaged after delivery, or returned incomplete may be refused.

Consumable, Food, Health, Personal Care, and Hygiene Products

For health and safety reasons, food, beverages, consumables, supplements, personal-care products, hygiene products, and similar merchandise must remain new, unused, and unopened with any original safety or tamper-evident seals intact to qualify for a non-defective return.

This restriction does not prevent a customer from contacting us about a product that arrived damaged, defective, incorrect, contaminated, or otherwise materially different from what was ordered.

Items That Cannot Be Returned

The following are not eligible for ordinary non-defective returns:

• Used merchandise

• Opened consumable products

• Products with broken or removed sanitary, safety, or tamper-evident seals

• Personalized or custom-made products

• Digital or downloadable products

• Gift cards

• Products damaged through misuse, neglect, improper installation, modification, or normal wear

• Items missing material components or accessories

• Items prohibited from return by applicable health, safety, transportation, or other laws or regulations

If an otherwise non-returnable product arrives damaged, defective, or incorrect, please contact HealthandOutdoors so we can review the problem and provide an appropriate resolution.

Return Method

Returns are accepted by mail.

Products should be securely packaged and mailed to:

HealthandOutdoors
403 Power House St.
McKinney, TX 75071
United States

Please include your order number and purchaser name inside the return package so that we can identify and process the return.

We recommend using a shipping service that provides tracking. Customers are responsible for ensuring that returned merchandise reaches our facility.

Packages sent Cash on Delivery (COD), postage due, or freight collect may be refused.

You may contact us through the Contact Us information provided on our website before making a return if you need assistance. Prior authorization is not required for an otherwise eligible return made in accordance with this policy.

Return Shipping Costs

Changed Your Mind, Ordered the Wrong Item, or Other Customer-Preference Returns

For returns that are not the result of an error by HealthandOutdoors or a defective/damaged product, the customer is responsible for the cost of return shipping.

Customers may select and purchase their own return shipping service.

HealthandOutdoors does not charge an additional return-processing fee simply because the customer uses their own carrier.

Damaged, Defective, or Incorrect Merchandise

If an item arrives:

• Damaged in transit

• Defective

• Incorrect

• Materially different from the item ordered due to an error by HealthandOutdoors

HealthandOutdoors will be responsible for the reasonable cost of returning the affected merchandise when a return is required.

Please contact us before shipping damaged, defective, or incorrect merchandise so that we can provide return instructions and, when appropriate, a prepaid return label.

Photographs or other reasonable information regarding shipping damage, defects, or an incorrect item may be requested to help us resolve the problem.

Restocking Fees

HealthandOutdoors does not charge a restocking fee for eligible returns made in accordance with this policy.

Items that do not satisfy the return eligibility requirements are not subject to a restocking fee; instead, the return may be refused.

Original Shipping Charges

For ordinary returns resulting from a change of mind, ordering the wrong product, or another reason not caused by HealthandOutdoors, original shipping charges are non-refundable.

If the entire order is being returned because HealthandOutdoors shipped an incorrect item, or because the merchandise arrived damaged or defective, applicable standard outbound shipping charges paid for the affected order may also be refunded.

Additional charges for expedited or upgraded shipping requested by the customer are generally non-refundable except where required by law.

Refunds

Once a returned item is delivered to our facility, HealthandOutdoors will inspect the merchandise and verify that it meets the requirements of this policy.

For an approved return, a refund will be issued to the original form of payment.

We normally process approved refunds within 10 business days after receiving the returned merchandise.

After HealthandOutdoors issues a refund, your bank, credit-card company, payment processor, or other financial institution may require additional time to post the credit to your account. Processing times imposed by financial institutions are outside our control.

Refunds will generally include the purchase price actually paid for the eligible returned merchandise, including applicable discounts and promotions. Applicable taxes will be refunded as required.

Original shipping charges are handled as described in the Original Shipping Charges section above.

Partial Returns

If an order contains multiple products, you may return only the eligible products you no longer want.

The refund will be based on the amount actually paid for the returned product after allocating applicable discounts or promotions.

Shipping charges associated with products that you keep are not refundable.

Promotional, Discounted, and Sale Merchandise

Products purchased using a coupon, promotion, discount, or sale price are generally eligible for the same 30-day return policy, provided they otherwise meet the requirements of this policy.

Any refund will be based on the actual amount paid for the returned merchandise, not its original or current retail price.

Exchanges

HealthandOutdoors does not offer direct product exchanges.

If you would like a different product, size, quantity, or variation, please return the eligible original item for a refund and place a new order for the desired product.

This allows the replacement order to be processed and shipped without waiting for the original item to complete the return process.

Refused and Undeliverable Shipments

Orders returned to HealthandOutdoors because an address supplied by the customer was incorrect, incomplete, undeliverable, or because the customer refused or failed to claim the shipment may be treated as a customer-initiated return.

If the merchandise remains eligible for return, the merchandise purchase price may be refunded after the package is received and inspected.

Original shipping charges and any carrier-imposed return-to-sender charges may be non-refundable or deducted from the refund to the extent permitted by law.

This provision does not apply when the delivery failure resulted from an error by HealthandOutdoors.

Damaged Packages and Shipping Problems

If possible, inspect your shipment shortly after delivery.

If merchandise arrives damaged, incomplete, incorrect, or visibly affected by shipping damage, please contact HealthandOutdoors as soon as reasonably possible. Prompt notification makes it easier for us to document the problem with the shipping carrier and provide a resolution.

Reporting shipping damage promptly does not reduce the standard 30-day return window provided by this policy.

Please retain the product, shipping carton, packaging materials, and shipping label until the issue has been resolved.

Return Abuse and Fraud

HealthandOutdoors reserves the right to refuse returns involving suspected fraud, intentional damage, product substitution, counterfeit merchandise, materially altered products, repeated abuse of the return process, or merchandise that was not purchased from HealthandOutdoors.

Returned merchandise may be compared with order records, serial numbers, product identifiers, photographs, or other available information when reasonably necessary to verify the return.

This provision does not limit any rights a customer may have under applicable law.

Purchases Made Through Other Marketplaces

This policy applies to purchases made directly from the HealthandOutdoors website.

Purchases made through Amazon, Walmart, eBay, or another third-party marketplace may be governed by that marketplace's applicable return procedures and policies. Customers should initiate those returns through the marketplace where the purchase was originally made.

Contacting HealthandOutdoors About a Return

If you have questions about whether your return qualifies, need assistance with damaged or incorrect merchandise, or need help identifying an order, please use the Contact Us information available on the HealthandOutdoors website.

Please provide your order number and a brief description of the issue.

Customers are not required to create a new account, purchase another product, or agree to store credit in order to request an eligible refund.

Return Address

All eligible mail returns should be sent to:

HealthandOutdoors
403 Power House St.
McKinney, TX 75071
United States

Policy Summary

• Returns accepted: Yes

• Defective products: Accepted

• Non-defective products: Accepted

• Return window: 30 calendar days after delivery

• Accepted condition: New and unused products

• Return method: By mail

• Customer-preference return shipping: Paid by customer

• Damaged, defective, or incorrect-item return shipping: Paid by HealthandOutdoors when a return is required

• Restocking fee: None

• Refund method: Original payment method

• Refund processing: Within 10 business days after receipt of an approved return

• Exchanges: No; return the original item and place a new order

HealthandOutdoors may update this policy from time to time. The return policy displayed on the website at the time of purchase will govern the order, subject to applicable law.

Nothing in this policy is intended to limit or waive any non-waivable rights or remedies available to consumers under applicable law.